Track Your Order

Follow your VORCEN delivery using the tracking link in your shipping confirmation email.

How to check your shipment

Once your order is dispatched, we will email you the available tracking number and a link to follow its progress.

Open your shipping confirmation and select the tracking link to view the latest carrier updates. If your order confirmation includes a “View your order” link, you can also use it to check the available shipment information.

If you cannot find these emails, check your spam or promotions folder.

Tracking is not updating

Tracking information may take up to three business days after dispatch to appear.

A gap between scans can occur while a parcel moves between facilities or carriers. If tracking has not activated after three business days, or your order has passed its estimated delivery window, contact us so we can investigate.

When to expect your order

Our standard estimated timelines are:

  • Processing: 1–3 business days.

  • Transit after dispatch: 7–15 business days.

  • Total estimated delivery: 8–18 business days.

Business days are Monday through Friday, excluding applicable public holidays. Any different timeline disclosed for your purchase takes precedence.

Please review our Shipping Policy for additional details.

More than one parcel?

Items from the same order may ship separately. Each parcel may have its own tracking number and delivery date, at no additional standard shipping charge.

Marked delivered but missing?

Confirm the delivery address and check with household members, building staff, or your usual parcel collection location.

If you still cannot locate the parcel, email us. We will review the shipment with the carrier and help arrange an appropriate resolution.

Need assistance?

Email aisatachalor@gmail.com with:

  • Your order number.

  • The email address used at checkout.

  • Your tracking number, if available.

  • A brief description of the issue.

Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time, excluding U.S. federal holidays.

We aim to respond within two business days.