Privacy Policy

Last updated: October 17, 2026

VORCEN is operated by RAM LAF OVIEDO LLC, located at 2105 N Park Ave, Winter Park, FL 32789, United States.

This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our store, place an order, contact us, or otherwise interact with our services.

Information we collect

Depending on your interaction with us, we may collect:

• Contact information, including your name, email address, telephone number if provided, and billing and shipping addresses.

• Order information, including purchased products, transaction amounts, payment status, returns, and order history.

• Payment-related information supplied through our checkout and payment providers. Our payment providers process payment credentials; we generally receive transaction confirmations and limited payment details rather than full card numbers.

• Customer service information, including messages, photographs, and other information you choose to send.

• Account information, if customer accounts are available and you create one.

• Device and usage information, including IP address, browser type, device identifiers, approximate location, pages visited, and interactions with the store.

• Marketing and privacy preferences, including subscription status and consent choices.

We collect information directly from you, automatically through the store, and from service providers involved in payments, fulfillment, fraud prevention, and other store functions.

How we use information

We use personal information to:

• Process payments and fulfill purchases.

• Provide order confirmations, tracking, returns, and refunds.

• Respond to questions and resolve complaints.

• Operate, secure, troubleshoot, and improve the store.

• Detect fraud and unauthorized activity.

• Maintain business, accounting, and tax records.

• Send marketing communications where permitted and consistent with your preferences.

• Comply with legal obligations and establish or defend legal claims.

How we disclose information

We disclose information as reasonably necessary to:

• Shopify, which provides our ecommerce platform.

• Payment processors and fraud prevention providers.

• Suppliers, fulfillment partners, and delivery carriers that prepare and deliver orders.

• Providers supporting hosting, customer service, communications, and store operations.

• Analytics or advertising providers, where those tools are enabled and subject to applicable privacy choices.

• Professional advisers, authorities, or other parties when required by law or reasonably necessary to protect lawful rights.

• Parties involved in a business transaction, such as a merger or sale, subject to appropriate legal safeguards.

Fulfillment partners receive information needed to process and deliver an order. We do not provide them with your full payment card details.

Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide its services and may process certain information for its own purposes as described in its privacy notices.

Learn more at:

https://www.shopify.com/legal/privacy/consumers

Shopify also provides privacy choices at:

https://privacy.shopify.com/

Cookies and similar technologies

The store uses cookies and similar technologies for functions such as maintaining a shopping cart, supporting checkout, remembering preferences, and protecting security.

Where enabled, additional technologies may support analytics, advertising, or measurement. Where required by law, we request consent before using nonessential technologies.

You can manage available choices through the store’s privacy controls and your browser settings. Blocking certain cookies may affect store functionality.

Advertising, sale, and sharing

We do not sell personal information in exchange for money.

Certain disclosures through advertising technologies, if enabled, may qualify as a “sale,” “sharing,” or processing for targeted advertising under applicable state privacy laws, even when no money changes hands.

Where applicable, you may opt out through the store’s privacy controls or by emailing aisatachalor@gmail.com with the subject “Privacy Opt-Out.”

We honor legally required opt-out preference signals, including Global Privacy Control, where applicable. Cookie-based choices may need to be applied separately on different browsers or devices.

Marketing preferences

You may unsubscribe from promotional emails using the unsubscribe link in a message or by contacting us.

Unsubscribing from marketing does not prevent us from sending necessary transactional messages about purchases, security, or customer service.

Retention

We retain information for as long as reasonably necessary for the purposes described in this policy, including fulfillment, customer support, accounting, fraud prevention, and legal obligations.

Retention periods depend on the information involved, the nature of our relationship with you, and applicable legal requirements. We may retain limited information after a deletion request when a lawful exception applies.

Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

No website, transmission method, or storage system can be guaranteed completely secure. Please do not email full payment card numbers, passwords, Social Security numbers, or other unnecessary sensitive information.

International processing

Our service providers and fulfillment partners may process information outside your state or country, including outside the United States.

Where applicable, we use legally required safeguards for international transfers.

Your privacy rights

Depending on your location and the laws that apply to our business, you may have rights to:

• Access or obtain a copy of personal information.

• Correct inaccurate information.

• Request deletion.

• Request data portability.

• Opt out of qualifying sales, sharing, or targeted advertising.

• Limit certain uses of sensitive personal information, where applicable.

• Withdraw consent where processing relies on consent.

• Appeal a denied request.

To submit a request, email aisatachalor@gmail.com with the subject “Privacy Request.”

We may verify your identity using information reasonably related to your interaction with us. Authorized agents may submit requests subject to appropriate verification.

If we deny a request, you may appeal by replying with the subject “Privacy Appeal.” We will explain the decision and respond within applicable legal time limits.

We will not unlawfully discriminate against you for exercising privacy rights. You may also have the right to contact your state attorney general or another relevant privacy regulator.

Children

The store is intended for a general adult audience and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has supplied personal information, contact us so we can investigate and take appropriate action.

We do not knowingly sell or share personal information of individuals under 16.

Third-party websites

Links to external websites are governed by those websites’ privacy practices. We encourage you to review their policies before supplying personal information.

Updates

We may update this policy to reflect changes to our practices or legal requirements. The revised version will display an updated date. We will provide additional notice when required by law.

Contact

Privacy contact: VORCEN — RAM LAF OVIEDO LLC
Email: aisatachalor@gmail.com
Address: 2105 N Park Ave, Winter Park, FL 32789, United States